Jump to content

Unofficial Home of Old Simplicity & Allis-Chalmers Garden Tractors

Sign in to follow this  
maxtorman1234

Alternative to Jacks?

Recommended Posts

maxtorman1234

I've been making a list of parts I need for a while now, got a bunch of prices from Jacks and my order is about $350, I can't get a response from them regarding shipping, sent 2 emails over the last 3 days and im pretty annoyed I haven't been responded to. What other places are there to get parts from instead of Jacks? Somewhere that will respond to customers!? I searched the site but didn't find anything, if I can't find anywhere else I will have to call and ask why im not getting a reply. Thanks!

Share this post


Link to post
Share on other sites
RayS

My local dealers prices are the same as Jack`s and sometimes cheaper. Another member from the UK recently had the same complaint about Jack`s. I shipped him the parts. If you can`t get a response from them send me a email and I am willing to pickup the parts and ship to you if paid for in advanced.

Share this post


Link to post
Share on other sites
sb64

Why don't you just call them. Businesses have a lot of E Mails come in, so that's part of the reasons they have a toll free number. I wouldn't put down jacks just because of an E-Mail situation.

Share this post


Link to post
Share on other sites
MDB

Pick up the phone and call them, I know it is old fashioned but it sometimes is the way to get results....Having said that I would try Sandy Lake Implement.

Share this post


Link to post
Share on other sites
Rick3410

Calling them is a good idea but a far as Jacks goes, companies should communicate with their customers and the email should be good enough. It's a competitive world out there and if you want to win business and keep that business, the way to do it is through customer satisfaction. Hopefully Jacks reads this and cleans up their act. Sometimes companies become so successful they forget the things that made them great. There's no excuse for lack of communication.

Share this post


Link to post
Share on other sites
sb64

I agree, but honestly, if I have a choice between the two, I would pick up the phone. It's a lot easier to pick up the phone and dial

1-877-737-2787 and then speak to a live person. I get all my parts through Jack's for not just my mowers, but other stuff as well. When I have a question, I will want to speak one on one with someone. And Rick, I think that is an excellent point you made.

Share this post


Link to post
Share on other sites
stevenb210

i always call them or since i live close becaus eif you order it they usually dont let you know if they have for about a week

Share this post


Link to post
Share on other sites
steve-wis

In almost every instance, my local dealer has been within a buck or two of online places on orders of $50 - $75 or so. With that, I can actually talk to a guy in person, get advice, and I support my local area. For me, it is a win-win-win to use the local guy. I have used Jacks and had decent service, sepw was ok too. They seem cheaper till you add the shipping. My local guy doesn't charge shipping as long as I can wait the one or two days till their usual order is shipped. I do pay the tax buying locally, but as I said, when all is added up, about a wash for price.

Share this post


Link to post
Share on other sites
maxtorman1234

Thanks everyone, I finally got a reply from Jacks, and Thanks for the offer Ray, I'll check around at the other places and see what their prices are like. I agree calling would be best, but I also agree with Rick, it shouldn't be that hard to reply to emails in a decent time. Up here in Canada prices are typically double or more than what I'm finding at Jacks or the other places mentioned here, for example the double v belt for the sunstar deck is $40 from Jacks and from my local dealer is $95 plus tax! I need 2 belts, that's over $200 alone vs $80 even with shipping and possible tax at the border I'll still save a lot.

Share this post


Link to post
Share on other sites
maxtorman1234

Just thought I'd update on this, I had the parts shipped to a friend in the USA so I wouldn't' have any chance of things getting messed up at the border. Overall, other than taking 3 weeks to ship after I ordered, I received everything I ordered, In good condition with no errors. Slow, but seems they are competent. Overall I'm very pleased and had no troubles. Over ordering parts locally from Canada, I've saved about $300. Well worth it!

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

Sign in to follow this  

  • Who's Online (See full list)

    • lt-scir
    • Brettw
    • SmilinSam
    • a_sannine
    • Bear
    • redbeard
    • simplewrench
  • Today's Birthdays

    No users celebrating today
  • Recent Status Updates

    • Bubba1997

      Bubba1997

      Searching for a Sleeve hitch and breaking plow and other equipment if price is right and also a deck for a B1 thank you 
      · 3 replies
    • Dean McFadden

      Dean McFadden

      Good morning peeps! I’m always searching for helpful information with my AC collection. Hope to find out new information and pass on my own experience in restoration. Here are some pics of my babies. I’m still looking for front rims for the 410 so yesterday I put the 310 wheels on took it for a drive. Working pretty good but still needs some carb work. Gotta get the 310 running next. Have a great day!😁
       

      · 1 reply
  • Adverts

×