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gretsch

Jack's Small Engines

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Ron_B
Thats to bad Butch. You do run into that. I do not know what they think they gain, treating a customer that way.I have been in luck with most of my orders.But there is that one jerk out there. Lots of luck ---Ron B

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JDSnyder
I have had good service from Jack's, as recently as two weeks ago. They shipped a wrong part that was two digits inverted off from the part number I ordered. They were most accomodating about getting it changed out. Shipped the replacement right away and sent a call tag for the mis-shipped part. They are also sponsors of this site. Jeff Snyder

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RonT
I made an order from them for about $65.00 and then realized about five minutes later that I forgot a $2.00 fitting for the bottom of the fuel tank. So I ordered it then I sent them an email asking if it was posible to ship them on the same order. All I got back as a reply was "NO" not even a reason why. I think I may of made my last order from Jacks. Ron

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gretsch
Anyone else in this club have the quality of customer service with Jack's Small Engines degrade considerably. When a company will accept your order, bill your credit card immediately, let you wait a month (still waiting) on your order, disregard email attempts to check on the status of your order, I believe that customer satisfaction is ranked really high at the top of their values. I bet I'll order a lot more supplies from them.

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Ryan
Sorry to hear about that. I try to by local, but can't always do it. Thanks for the feed. I bet I will never order from there. Their not responding probably just cost them thousands of dollars. I hope everything turns out OK. Ryan

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dlcentral
I order all the time from them and am very pleased with the service they give me. But I order online only,,When I call the phone # to ask about an order# they tell me what day it will get here and are right on the money,,

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Kent
The only problems I've had when ordering from Jack's was my own mistake on part numbers... Returns are a bit more of a hassle "long-distance," but once I special order old parts from local dealers, it can sometimes be a hassle or I end up paying a restock fee to return those too... Overall, I've been pleased with Jacks. If I know exactly the part number I need, the service is usually quick and convenient, being delivered to my mailbox. Don't discount the time and gas money you can spend "running around" looking for something.... I personally try to spread my business around, giving all the advertisers some business... but, I'm in a somewhat different position than you guys! Kent

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Guest
I too have had my share of problems with Jacks. I stopped ordering my replacement parts from him 2 years ago. I will not go back.

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Woodydel
Alright, now I have to say it. I think most people know the phrase about not biting the hand that feeds you. Such as in advertising...Other than that anyone who doesn't treat a customer properly is fair game and maybe the negative comments could bring about an improvement...Woody

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